Poor Internet AGAIN FROM RAIN

Hi Hello Peter group. Please note, RAIN did send out a Tech, and they changed the Router outside that connects to their ****ty network. The Techs service was top notch, but he can only do his best, if the ISP ( Rain ) give him the support he needs to shine. This tech is working for the wrong company and needs better work. Back to the Fault, since I logged the call with rain, no one has called me back to confirm its working, let me tell you its not. This is now day 5 that i cant stream and i cant work from Home. I WILL NOT PAY MY BILL AS I FEEL LIKE RAIN IS IN BREECH OF Contract. Not supplying the service as rendered. I again, chanllange TOP management of Rain to contact me, so I can give them a piece of my Mind. EITHER Fix the TOWER i connect to, or just come and take you network away from our area. Latency is high, and i have proof that the latency was good when the TECH tested 3 sectors towers at the Point i connect to. Dont tell me that RAIN cant Fix it because they need to spend a little money. They make enough. FOR HEAVENS SAKE, FIX YOUR TOWER and get this resolved ASAP.........