Poor, *********** and ******** Staff

From the 26 of August requesting an upgrade to premium, I will get this useless ticket numerously without any service. On 28 August 2020, I get an email from Mosidi Mohale sends me an email -

“ Mosidi Mohale (rain CeC) Aug 28, 2020, 5:17 PM GMT+2 Good day

Thank you for contacting rain support.

Please note that a request to downgrade takes 24 hrs to be upgraded.

Thanks,

Mosidi Mohale”

Who said I want a downgrade whereas I’m already on a standard package. I just can’t understand that could she read the email, let alone can’t she see my subscription being standard. Are we flooded with this *********** job seekers and yet render the service useless. 01 September, I requested an upgrade again with a response from Zanele Mathebula asking if I need a swap from CPE pro to CPE X? Why is it so difficult for these people to just do as requested? Is this how *********** our South Africa is? Or just simply that rain’s management is poor altogether?