POOR, FRUSTRATING SERVICE & RUDE CUSTOMER SUPPORT

Rude customer support. Despite the promise of a 5g connection (R699 pm package), the signal has been poor and intermittent. Rain did swop my indoor unit for an outdoor unit, which I was grateful for, however, this also only offered intermittent connection and when I called into support they said they would send someone out to place and install the unit in an optimal position. After 2 days no-one called, so I called support again and Jackie told me that there was no time line on when anyone would come out, if at all and that it was my problem to resolve this and Rain don't do this. She was extremely rude and as a result I have cancelled the service.