Poor Experience with Rain-Unresolved Signal Issues and Unauthorized Charges

I am extremely disappointed with the service I received from Rain. On July 6th, I reported a signal issue to their customer support team. Despite spending an hour on the phone with a consultant who attempted to troubleshoot the problem by rebooting my router, the issue remained unresolved. I was told that the matter would be escalated to their technical team.

However, when I called back the next day, I was asked to perform the same troubleshooting steps again, which was unsuccessful. I continued to experience signal issues and made multiple calls to Rain from July 6th to July 19th without any resolution.

Frustrated with the lack of progress, I decided to cancel my service on July 20th and arranged for the router to be collected. However, to my surprise, I was charged again on August 28th.

I am extremely dissatisfied with Rain's handling of my issue and the unauthorized charges. I demand an immediate refund and expect a higher level of service from my internet service provider.

*Rating:* 1/5 stars

*Resolution:* Refund and improved customer service.