Poor everything

It's been almost 2 weeks now, network has been going on and off and still getting told that technicians are busy with the issue. What disappoints me the most is that I must still pay the full amount, even though network has been down for most of the times. I have to go out and buy data whereas I have data that I pay for that does not work. Rain has lost a customer because the service is poor same as the network. They should have just advised that the 5G network is poor in my area then i should have opted for something else. I've missed a lot of things and money.