MA
Merth A

1 reviews | Active since Jul 2016

24 Feb 2025, 20:26

Poor

The way I despise RAIN, I really don’t appreciate the service or lack of service I’m getting from them. Even wanting to cancel them is a struggle are they a **** or what the heck is happening here. You don’t get through to them, when they phone you back they assure you’ll get assistance or someone else will phone to assist, but nothing. There’s no sense of consideration. I experience a lot of interruptions with the WiFi and I was assured there is coverage in my area, but I really think it’s not the case, because there can’t be so many interruptions or even poor network. It’s disgusting really. I mean you can’t pay for something that doesn’t work half of the time and not get assistance. There network only works a hours a day. This is poor and unfair, their lack of communication is a mess and not right to clients

0
Replies (2)
Rain
Rain's reply24 Feb 2025, 21:06
Official
Hi Merth A,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
MA
Merth A's update26 Feb 2025, 10:17
Reviewer Update
Please let me know , why RAIN is taking my money when I haven’t a received a service from them or eve the courtesy of a call back .