Poor Disgusting Disappointing Service

I just called rain again for the 100th time regarding the cancelation this time because and following up because they adviced that they would assist in the next 24 hours. I have probably used more that R1000 worth of airtime and still no assistance.. This back and forth is from 2020 now three months I 2021 am still struggling with this network.. I called today and spoke to Jane ref *** because no one bothered to call me back. Jane advised that this query was escalated and billing still hasn't touched this query. She will then have to escalate this again!!! Who needs to be held responsible for my time, airtime and peace of mind??? This is no longer poor service but disgusting service, there are many people who need jobs and if there people currently at rain don't know how to do their jobs, CA they hire please.. Am still waiting for my simcard to get canceled and my refund back R475 after waiting for 3 months for a simcard to work and get delivered.. The below response is what I received on 25 Febuary no one bothers to call but when j finally do they have to escalate again.. Hai maan sies this service is beyond disgusting and disappointing.

Rain Internet Service Provider's reply:

25 Feb 2021, 11:42

Good morning Nthabiseng.

I trust you are well

I would like to apologize for the service you gave experienced so far. Please be advised that one of our agents is working on your cancel/refund ticket.

Stay safe.

Regards Mosa