JE
Jan E
1 reviews | Active since Apr 2017
30 Jan 2024, 10:52
Poor Debit
I have been trying to move my payment date to the 7th of each month as I receive my pension between 2nd and 5th of each month, but there is no assistance at all resulting in me having to pay penalties for each unsuccessful debit leaving me with less money for food.
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
30 Jan 2024, 11:03Hi Jan Esterhuizen,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's reply30 Jan 2024, 11:03
Official
Hi Jan Esterhuizen,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's replyOfficial
30 Jan 2024, 12:22Hi Jan,
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the billing department for payment date change request. Feedback will be provided once available.
Thank you,
rain.
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the billing department for payment date change request. Feedback will be provided once available.
Thank you,
rain.
Best regards,
Rain's reply30 Jan 2024, 12:22
Official
Hi Jan,
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the billing department for payment date change request. Feedback will be provided once available.
Thank you,
rain.
Thank you for taking our call. As per the telephone conversation, we have passed the matter on to the billing department for payment date change request. Feedback will be provided once available.
Thank you,
rain.
Best regards,
JE
Jan E's updateReviewer Update
30 Jan 2024, 13:55I just want to thank Rain for the assistance in moving my debit order date to a more convenient date. I really appreciate the effort.
JE
Jan E's update30 Jan 2024, 13:55
Reviewer Update
I just want to thank Rain for the assistance in moving my debit order date to a more convenient date. I really appreciate the effort.
Rain's replyOfficial
30 Jan 2024, 14:00Hi Jan,
Thank you for the feedback, it's always a pleasure to assist.
Thank you for the feedback, it's always a pleasure to assist.
Best regards,
Rain's reply30 Jan 2024, 14:00
Official
Hi Jan,
Thank you for the feedback, it's always a pleasure to assist.
Thank you for the feedback, it's always a pleasure to assist.
Best regards,
JE
Jan E's updateReviewer Update
30 Jan 2024, 14:16Hi Rain, I forgot to confirm if the debit date will be from 15 February 2024,and also what will the debit amount be as I would like to ensure that I have enough money in my account available?
Kind regards
Jan
Kind regards
Jan
JE
Jan E's update30 Jan 2024, 14:16
Reviewer Update
Hi Rain, I forgot to confirm if the debit date will be from 15 February 2024,and also what will the debit amount be as I would like to ensure that I have enough money in my account available?
Kind regards
Jan
Kind regards
Jan
Rain's replyOfficial
30 Jan 2024, 16:07Hi Jan,
The new payment date is the 15th of each month, and you will be billed the full subscription fee.
Thank you,
rain.
The new payment date is the 15th of each month, and you will be billed the full subscription fee.
Thank you,
rain.
Best regards,
Rain's reply30 Jan 2024, 16:07
Official
Hi Jan,
The new payment date is the 15th of each month, and you will be billed the full subscription fee.
Thank you,
rain.
The new payment date is the 15th of each month, and you will be billed the full subscription fee.
Thank you,
rain.
Best regards,
JE
Jan E's updateReviewer Update
30 Jan 2024, 16:13Will my service be cut off on the 1st of February?
JE
Jan E's update30 Jan 2024, 16:13
Reviewer Update
Will my service be cut off on the 1st of February?
Rain's replyOfficial
30 Jan 2024, 16:21Hi,
Now that the payment date has been updated, your connection will not be suspended on the 1st.
Now that the payment date has been updated, your connection will not be suspended on the 1st.
Best regards,
Rain's reply30 Jan 2024, 16:21
Official
Hi,
Now that the payment date has been updated, your connection will not be suspended on the 1st.
Now that the payment date has been updated, your connection will not be suspended on the 1st.
Best regards,
JE
Jan E's updateReviewer Update
30 Jan 2024, 16:28Thank you very much for the feedback. I really appreciate it. I will ensure that there is money in my account available on the due debit date.
Keep well and be blessed
Kind regards
Jan Esterhuizen
Keep well and be blessed
Kind regards
Jan Esterhuizen
JE
Jan E's update30 Jan 2024, 16:28
Reviewer Update
Thank you very much for the feedback. I really appreciate it. I will ensure that there is money in my account available on the due debit date.
Keep well and be blessed
Kind regards
Jan Esterhuizen
Keep well and be blessed
Kind regards
Jan Esterhuizen
JE
Jan E's updateReviewer Update
30 Jan 2024, 16:34Thank you very much for the feedback. I really appreciate it. I will ensure that there is money in my account available on the due debit date.
Keep well and be blessed
Kind regards
Jan Esterhuizen
Keep well and be blessed
Kind regards
Jan Esterhuizen
JE
Jan E's update30 Jan 2024, 16:34
Reviewer Update
Thank you very much for the feedback. I really appreciate it. I will ensure that there is money in my account available on the due debit date.
Keep well and be blessed
Kind regards
Jan Esterhuizen
Keep well and be blessed
Kind regards
Jan Esterhuizen
Rain's replyOfficial
30 Jan 2024, 16:55Hi Jan,
Thank you for your continued patience and understanding.
Thank you for your continued patience and understanding.
Best regards,
Rain's reply30 Jan 2024, 16:55
Official
Hi Jan,
Thank you for your continued patience and understanding.
Thank you for your continued patience and understanding.
Best regards,
JE
Jan E's updateReviewer Update
30 Jan 2024, 16:59You're welcome.
JE
Jan E's update30 Jan 2024, 16:59
Reviewer Update
You're welcome.
Rain's replyOfficial
15 Feb 2024, 15:24Hi
it's been a pleasure
Thank you
Rain
it's been a pleasure
Thank you
Rain
Best regards,
Rain's reply15 Feb 2024, 15:24
Official
Hi
it's been a pleasure
Thank you
Rain
it's been a pleasure
Thank you
Rain
Best regards,