Poor daily connectivity

I am the Public Relations Officer for my area…and we only one one Fibre provider in our area and the service was great in the behinning and it slowly deteriorated resulting in me having to find an alternative, I tried Rain and I’m not going to lie it was fantastic…naturally I advised all community members and gradually a lot of them moved to Rain, and wveryone was happy, however since September we’ve started experiencing terrible reception, a lot of the time now it’s either the speed is super slow or intermittent outages, community members are on my neck, whatever issues that Rain has in our area need to be resolved pretty quick or you will start losing clients.. My community is getting frustrated with all these sudden connection issues….I’m not sure if it’s contention ratio issues or what, but may you kindly resolve it quickly as this is a daily occurrence now and my community members just about had it…