POOR CUSTOMER SUPPORT, AUTOMATED GENERIC STUPID QUESTIONS

I ordered a 5G Rain packet. Received it in good time from RAM. Connected the whole system and NO internet access. Sim was activated, I did everything as the manual stated. I got a IT technician to also do my settings and tried to get service to work, and could not get any signal with the new 5G sim. (A friends 4G sim works perfectly on the router.) I moved the router around all over the house, outside, the local park, in the car all over the MOOT area, and still the same problem. The technician and I did various things, reset the router, reset the network, etc. Still not working after 7days.

When I contact Rain, they reply with one generic question, via email a day...... For instance, "which color is the lights blinking?" and then after I reply, another stupid question tomorrow...... I have written them a comprehensive list of what was done, what the problem is, how the lights blink in sec and color etc, but they keep on asking the same stupid questions. The support agent is Cassy B, for what it is worth. I paid them for NO SERVICE AT ALL. They already stated that they will need the next installment on the 1 June, but I did not even use any data or service since delivery. NO SERVICE, NO CUSTOMER SUPPORT, AUTOMATED GENERIC QUESTIONS AND REPLIES. WHAT A USELESS IT SERVICE PROVIDER. Took my money and did not deliver any service or support at all.

They keep on informing me that they have a huge number of inquiries, to be patient, BUT they have such a huge number, because so many people have a problem with them. POOR POOR SERVICE