Poor Customer Support and Billing Errors

I have spent the entire month trying to get my account sorted with Rain Networks, and it has been nothing short of frustrating. I have been an existing customer who upgraded to the R595 plan in June. As mentioned in my previous review, I experienced issues with the delivery of my router. Once the router was finally delivered, I was told it belonged to someone else and would need to be exchanged the following Monday.

Fast forward to July 1st, as I was preparing to make payment, I was shocked to discover my bill was now R991.67, and my payment date had been changed to the 25th. Surprised by this, I tried contacting customer service to resolve the matter but heard nothing back from them.

Today, I attempted to request a cancellation, and conveniently, the 'request cancellation' button does not work. It does not redirect to any page or show a popup or anything. Yes, I have tried refreshing the page and trying again, but it’s the same story.

Overall, my experience with Rain Networks has been extremely disappointing. The lack of response from customer service and the inability to resolve my issues have left me with no choice but to look for alternatives. I hope this review helps others to be cautious when considering Rain Networks.