Poor Customer Support

Almost two weeks ago, I ordered a replacement for a faulty router, and received it in good order, but I have been unable to get it activated, presumably due to an error in the delivery status, stating that Rain is waiting for the device to be returned.

I have tried contacting support almost every day for the past 12 day, many of which a recorded message just said "good bye" mid-conversation and hung up.

The times when I actually did get through explaining the situation to a consultant, they told me that the issue would be escalated to their technical department or supervisor, and that I should expect a call or email from them the same or following day. 12 days later nothing has changed. I have only received automated emails saying that help is on the way, and that activation may take up to 24 hours, but I still have no connection.