Poor customer services from Rain

It is truly disappointing to experience extremely poor customer services from a company that people depend on. Saturday, 21 March my sister (Rosy) ordered a rain sim card and paid (R450) for the services, the sim card was supposed to arrive between Monday, 23 March and Tuesday, 24 March. no communication or alternative means have been done ever since if Ram cannot deliver the sim card or no communication received from both companies, We would like to get a full refund today before COB!!!!!!!!!!!!!