Poor customer services and ********

Very poor customer services and ******** people. I’ve been on 4G for a year and was offered by them a 5G it was delivered on 28 April 2021 but was never used it since because it wasn’t working. I reported immediately and sent several follow ups but They never bothered to update you if there’s any progress on the problem. The only time they respond is when you initiate a call or email and you fighting with them. They gave me a sim swap on 15 May 2021 but still it wasn’t working showing the same problem as previous sim card, I was only assisting when I asked them to cancel me completely and refund me, that’s when they sent a technician on the 29 May 2021 after the whole month struggling and being the one who ask them what’s the latest update on my query. Technician discovered the problem was with the router not simcard and replaced it immediately he didn’t even take 30 minutes to fix the problem that made me struggle the whole month. Mind you I paid for May month and never used their services and was told the amount will fall into June services , but guess what? They debited me again today. I am so disappointed I am happy with your 5G but currently I’m considering to cancel completely, I’ve ever experienced such frustration from any network. You call to enquire and the consultant don’t want to listen to you instead she tells you that you owe them. How do you owe if you’ve paid and never used the services? Please refund me my money ASAP.