KS
Karabo S
1 reviews | Active since Mar 2018
21 Jan 2023, 13:02
Poor customer service- what a shame
For almost 3 months my services are been turned on and off, getting constant messages for non-payment even though my account is constantly debited. Calling in you're told that there's something wrong with you're Sim but when it suit them they re-connect you.
Rain will pro-rata you should you join during the month bit won't do the same if they can't offer you a service. I'd go days without connections but the get debited the full amount. 3 months down the line no resolution nothing.
I FEEL ****** AND ****MED OF MY HARD EARN CASH.
I'm just waiting for fibre in my area
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
21 Jan 2023, 13:07Hi Karabo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply21 Jan 2023, 13:07
Official
Hi Karabo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
KS
Karabo S's updateReviewer Update
21 Jan 2023, 13:12Kindly note that the debit order went through onvthe 31st of December 2022. Dobyou need me to send you the bank statement?
KS
Karabo S's update21 Jan 2023, 13:12
Reviewer Update
Kindly note that the debit order went through onvthe 31st of December 2022. Dobyou need me to send you the bank statement?
KS
Karabo S's updateReviewer Update
21 Jan 2023, 13:42The debit order scheduled for 01.02.2023 would be balancing which month?
I don't remember not paying you guys . All I did was to move a debit order date and I don't remember it bouncing
I don't remember not paying you guys . All I did was to move a debit order date and I don't remember it bouncing
KS
Karabo S's update21 Jan 2023, 13:42
Reviewer Update
The debit order scheduled for 01.02.2023 would be balancing which month?
I don't remember not paying you guys . All I did was to move a debit order date and I don't remember it bouncing
I don't remember not paying you guys . All I did was to move a debit order date and I don't remember it bouncing
KS
Karabo S's updateReviewer Update
21 Jan 2023, 13:45All I need is a resolution. You can't cut my services and keep on collecting. I never canceled any debit order arrangements.
So since you say I'm behind are you going to debit the fill amount??? Of So why because the past 3months I was continually been cut off????
So since you say I'm behind are you going to debit the fill amount??? Of So why because the past 3months I was continually been cut off????
KS
Karabo S's update21 Jan 2023, 13:45
Reviewer Update
All I need is a resolution. You can't cut my services and keep on collecting. I never canceled any debit order arrangements.
So since you say I'm behind are you going to debit the fill amount??? Of So why because the past 3months I was continually been cut off????
So since you say I'm behind are you going to debit the fill amount??? Of So why because the past 3months I was continually been cut off????
KS
Karabo S's updateReviewer Update
21 Jan 2023, 14:13How is it for January while I'm currently been cut off?
What will I be paying for? This doesn't nake sense at all you cannot collect money for services that you never provided for inbthe first place.
I have only 1 request to you. Provide what I am paying for or cancel the arrangement because already I'm using prepaid data at an extra expense. It's either uou provide or terminate my service or monthly contract for good. Just don't debit anf fail to provide, it's a total *******.
And if you switch me off for a week let that reflect on the invoice.
That's so simple
What will I be paying for? This doesn't nake sense at all you cannot collect money for services that you never provided for inbthe first place.
I have only 1 request to you. Provide what I am paying for or cancel the arrangement because already I'm using prepaid data at an extra expense. It's either uou provide or terminate my service or monthly contract for good. Just don't debit anf fail to provide, it's a total *******.
And if you switch me off for a week let that reflect on the invoice.
That's so simple
KS
Karabo S's update21 Jan 2023, 14:13
Reviewer Update
How is it for January while I'm currently been cut off?
What will I be paying for? This doesn't nake sense at all you cannot collect money for services that you never provided for inbthe first place.
I have only 1 request to you. Provide what I am paying for or cancel the arrangement because already I'm using prepaid data at an extra expense. It's either uou provide or terminate my service or monthly contract for good. Just don't debit anf fail to provide, it's a total *******.
And if you switch me off for a week let that reflect on the invoice.
That's so simple
What will I be paying for? This doesn't nake sense at all you cannot collect money for services that you never provided for inbthe first place.
I have only 1 request to you. Provide what I am paying for or cancel the arrangement because already I'm using prepaid data at an extra expense. It's either uou provide or terminate my service or monthly contract for good. Just don't debit anf fail to provide, it's a total *******.
And if you switch me off for a week let that reflect on the invoice.
That's so simple
KS
Karabo S's updateReviewer Update
21 Jan 2023, 16:02Rain just decided to cut my services but however mail me the outstanding invoice and a breakdown of all those days that you cut my services. You cannot claim or demand for the services you never provided. Since November I have been struggling with this issue.
Send me the pro rated invoice so that we close this matter for good.
Send me the pro rated invoice so that we close this matter for good.
KS
Karabo S's update21 Jan 2023, 16:02
Reviewer Update
Rain just decided to cut my services but however mail me the outstanding invoice and a breakdown of all those days that you cut my services. You cannot claim or demand for the services you never provided. Since November I have been struggling with this issue.
Send me the pro rated invoice so that we close this matter for good.
Send me the pro rated invoice so that we close this matter for good.
KS
Karabo S's updateReviewer Update
21 Jan 2023, 16:49I guess it's a give and take I have made the payment.
Please confirm that I don't have any outstanding balance Please.
Please confirm that I don't have any outstanding balance Please.
KS
Karabo S's update21 Jan 2023, 16:49
Reviewer Update
I guess it's a give and take I have made the payment.
Please confirm that I don't have any outstanding balance Please.
Please confirm that I don't have any outstanding balance Please.