Poor Customer Service Training

This is an issue of not being able to recieve SMS on the Rain cellular sim card Customer Care operators are incompeant to solve a problem in a way that suits yourcircumstances. They then proceed to hang up, when you highlight that what they want and what you need is not the same.

After following her instruction, she askedformeto reboot my phone, to see "if" her solution worked. At this point I indicated that I would be disconnedted, and would notbe able toreach "her" again

On another isuue After requesting a sim sim swop awhile ago, they eventually called three months later