Poor Customer Service to Complaints

I have been experiencing internet connection to no connection issues since 22 April 2025. Only to be told 3 days later that the tower that i am normally connected to is under maintenance and that i should experience slow internet. I argued why was i not notified prior to the maintenance, only when i call i am being told that. On 30 April 2025, 8 days later i receive an email stating that the maintenance is done and that i should be connected. Guess what?! No connection instead they have decided to disconnect my services without my request. As i write here i am disconnected and no one has even tried to reach out to me instead i am the one who is making follow ups. I have sent countless emails to the support team and endless calls have been made. we do not get to the speak a person in charge or a specific department, we are being told that an email has been sent to that department, it has been escalated nothing more. What kind of company is RAIN where all it's staff are working remotely and we can only speak to the support team not any other department? When they want sales the calls backs are immediate but when we have issues with the service no one is available. We are told 5 - 7 working days turn around time. This is poor customer service for a service provider with monthly paying clients.