SN
Sifiso N
1 reviews | Active since Aug 2020
03 Aug 2020, 13:35
Poor Customer Service Support
I’ve been trying to get Rain to re activate 4g Unlimited limited 24/7 from Saturday I’ve tried their useless Support but no response even today I tried but no response no nothing the is no option to re activate on their website Poor Service ,Poor Comunication R479 already deducted on my account
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Aug 2020, 13:41Hi Sifiso
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply03 Aug 2020, 13:41
Official
Hi Sifiso
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
SN
Sifiso N's updateReviewer Update
03 Aug 2020, 14:44Rain call me and stated that they can’t re activate my Simcard I have to Order another Simcard but I already paid R479 and now they want me to order another Simcard and pay another R479 to activate my service but my account is up to date and I have a Simcard and in their website support faq it says this: How do i get my service re-activated?If you need to get re-activated there is a few things that needs to be in place.
Account is required to be up to date and paid for any outstanding invoices, how to do this is log into you dashboard on the website https://www.rain.co.za and make payment if outstanding balance owed.
Chat to one of our agents to then ask them activate your service, you will be required to conduct a verification regarding your personal details that you registered with, upon verification passed the agent will activate the service.
Account is required to be up to date and paid for any outstanding invoices, how to do this is log into you dashboard on the website https://www.rain.co.za and make payment if outstanding balance owed.
Chat to one of our agents to then ask them activate your service, you will be required to conduct a verification regarding your personal details that you registered with, upon verification passed the agent will activate the service.
SN
Sifiso N's update03 Aug 2020, 14:44
Reviewer Update
Rain call me and stated that they can’t re activate my Simcard I have to Order another Simcard but I already paid R479 and now they want me to order another Simcard and pay another R479 to activate my service but my account is up to date and I have a Simcard and in their website support faq it says this: How do i get my service re-activated?If you need to get re-activated there is a few things that needs to be in place.
Account is required to be up to date and paid for any outstanding invoices, how to do this is log into you dashboard on the website https://www.rain.co.za and make payment if outstanding balance owed.
Chat to one of our agents to then ask them activate your service, you will be required to conduct a verification regarding your personal details that you registered with, upon verification passed the agent will activate the service.
Account is required to be up to date and paid for any outstanding invoices, how to do this is log into you dashboard on the website https://www.rain.co.za and make payment if outstanding balance owed.
Chat to one of our agents to then ask them activate your service, you will be required to conduct a verification regarding your personal details that you registered with, upon verification passed the agent will activate the service.
SN
Sifiso N's updateReviewer Update
03 Aug 2020, 15:40Hi is my matter getting resolved coz I already send you proof and if you don’t resolve this matterthat mean your website give consumers false info and it’s contravening the Consumer Protection Act and now it’s affecting me
SN
Sifiso N's update03 Aug 2020, 15:40
Reviewer Update
Hi is my matter getting resolved coz I already send you proof and if you don’t resolve this matterthat mean your website give consumers false info and it’s contravening the Consumer Protection Act and now it’s affecting me