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Phineas M
1 reviews | Active since Jul 2020
09 Jul 2020, 16:32
Poor customer service (Refund request)
Developments for my complaint regarding this service provider, well I received a response via e-mail from Mosidi Mohale (rain customer support) who said that they have escalated my query to E-rica for further assistance within 24 hour I would be contacted. Well up to now no one has called me no assisted me still. My sim card has not been Rica'd and their online portal is still dysfunctional. I have decided to cancel everything and request my money back. Ref ***.
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Replies (2)
Rain's replyOfficial
09 Jul 2020, 16:38Hi Phineas
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply09 Jul 2020, 16:38
Official
Hi Phineas
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
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Phineas M's updateReviewer Update
09 Jul 2020, 16:47I surely think this Fattima is just an automated response from Rain this response is exactly the same as the one I received yesterday word for word plain copy and paste document there is no human element I start to worry that this company might be run by just a handful of people who bit more than they can chew by promising South African consumers what they will be unable to offer them. My take I will warn anyone against this company.
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Phineas M's update09 Jul 2020, 16:47
Reviewer Update
I surely think this Fattima is just an automated response from Rain this response is exactly the same as the one I received yesterday word for word plain copy and paste document there is no human element I start to worry that this company might be run by just a handful of people who bit more than they can chew by promising South African consumers what they will be unable to offer them. My take I will warn anyone against this company.