Poor customer service on chat and bad network connection

Today I had the worst service on chat with a consultant called Arin I don’t know if I was speaking to a robot or a human being however I tried to add an extender on the rain WiFi however I did not proceed with the next step after clicking on adding an extender.I had no internet connection for 2-3 hours.I’ve been nice and patient,I kept on repeating myself over on what needs to be done however my request was not done.I asked the consultant to change the password and ended up changing it to something else that we did not agree on which caused me to not be able to login on 5G.Right now the extender I’ve always had which is linked on TP link keeps on saying there’s no internet connection The rain WiFi both the 4G and 5G keeps on disconnecting Chat is supposed to make things easier however I had the worst experience Obviously I couldn’t call because the call centre was closed Guys I’ve dealt with clients and I know what it’s like when clients are frustrated and their queries are not solved Can my connection be up and running without any connection interruptions like it was I was very happy up until today’s ordeal