POOR CUSTOMER SERVICE, not to mention that your problems do not get resolved!!

I lodged a ticket with RAIN Customer Support on 24 JUNE 2022 Reference Number: ***. I received no response and rep**** on the ticket 1 JULY 2022 again requesting urgent assistance!! This was repeated on 7 JULY 2022 as I still have received NO RESPONSE (USELESS BUNCH!!!). I THEN 1st had to scourer the internet to find a customer support telephone number, WHICH IS ***for anyone that needs it, and called them, the lady I spoke to apologiesed for the lack of response an said that someone will contact me in 24-48 hours from my call date (7 JULY 2022 at 10H25). It is 13 JULY 2022 @ 13H00 - 6 DAYS LATER... and I have not seen a mail or received a call, absolutely DISGUSTING SERVICE!!

THE TOWER IN MY AREA HAS BEEN DOWN SINCE THE START OF LOADSHEDDING, so I need to by VODACOM DATA to work during loadshedding even though I spent over R3000.00 for a UPS to keep all the needed electronics working through Loadshedding... what a waste if RAIN doesn't come to the party, I can see why people hate rain so much, and yet they have so much potential.... fire your customer services department.... the whole bang lot, none of them are working!!!