Poor customer service, no network without answers on why

Please get customer service that can actually speak to clients ! Rude without clear answers or assistance. I was down without network earlier this week, missed a interview due to rain. Went off again for a second time in one week last night now another entire Saturday evening and entire sunday without network. Customer service when phoning tries to be nice in the beginning and as soon as you have questions gets rude. I just want a clear answer. Drops the phone without even saying goodbye.

Can rain just understand that clients just wants answers on what the problem is and what will be done to have the network restored. I cant believe that i have to get myself so workedup every time i try to call their customer service.