POOR Customer Service, Incorrect cancellation!

I was sold a 5G modem where else I do not have 5G in my area, the package came I asked for the SIM Card to be active which was done. That's where things took a turn for the worst I got a consultant who called me to inform me, I don't have 5G and the product was sold incorrectly which I understood, They called the 5G sim card collected the router. A Few days later my 4G sim card was canceled as well which I am still trying to figure out why. I have sent multiple emails, to Rain customer Service I have tried calling them on their number: *** they answer the call and tell you their system is updating therefore they are unable to assist you at the moment log in to the system for self-service!! I wouldn't be calling if it was user friends and had the answers I need. I asked the consultant to call me back to date nobody has called me.

My 4G sim card is still inactive there is no reason provided, this is purely poor customer service. There is no feedback no callbacks.

I had to order another sim card which arrived yesterday still inactive calling them was a waste of my time as they don't answer, sending an email is also a waste of my time. I have been ignored for 5 DAYS!!!