POOR CUSTOMER SERVICE

I have been having connectivity issues which have not been resolved, it has been a month now. first the tower was down for 3 days then I called their customer service the agent was unable to assist which asked to speak to a manager whom was very rude and could not give me any straight answer, she did not even know about their service levels. the call was later transferred to the Operation Manger Waheed but still nothing was resolved. today I had to call again after a lot of attempts to get this matter resolved still I have to go through the same process. I work remotely and it is costing more than what they willing to refunds which renders this service useless to me. I have all call reference and comms received which are not useful since the issue is not resolved. the manager I spoke today is Abhishek. still nothing is happening. here are the references ***3, ***5