Poor customer service experience ever!

I have been trying to get the one package deal from Rain since Saturday 23rd of January 2021. But my payment keeps declining. So phoned my bank as per there advice they send you once payment failed. Bank set me up with virtual card (my bank card expired). Still same thing happening. Asked them to phone me. I have explained to them what the problem is and there answer to me is to wait for my new card from the bank (5 working days) and then try again. That is really poor customer service. Not even trying to make alternative plans for a new customer. Really disappointed!