Poor Customer Service

I've contacted Rain Customer Care several times now and each time the line gets cut after I mention my issue. I've been trying to find out whether my card has been verified for debits and whether I will be double debited at then end of this month despite paying already. The consultants sound like they have no life in them, aside from the fact that you can hardly hear what they're saying becasue the sound is so ****led or they're just mumbling. What happened to the online chat service?