LB
Lyzette B
1 reviews | Active since Nov 2012
08 Oct 2020, 19:55
Poor customer service
My kid down graded from unlimited to 19hours unlimited and Rain made the mistake to do it Pay as you use. It has been almost a week now to fix this. She needs to attend online classes and have no data left. Really just fix it or pay for her university fees as she cannot attend class. Oh there are aboit 3 open tickets with Rain.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
09 Oct 2020, 09:21Hi Lyzette
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply09 Oct 2020, 09:21
Official
Hi Lyzette
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
LB
Lyzette B's updateReviewer Update
13 Oct 2020, 11:48Well just to report back...
1. Nobody phoned me after this review was placed.
2. I phoned on Friday night and was promised a call back by 19h30 - never received that.
3. I phoned on Saturday and again spoke to someone giving me remote working as an excuse for the delay in feedback.
4. His manager then phoned me back and we discussed matter. He gave me things to do and still could not resolve the matter.
5. I mailed him to inform him that it did not help. He responded to say he will escalate to a colleague.
6. Sunday we just received an email saying we are on the 19 hours package and will be pro -rated the monthly fee.
7. No reason provided as to what happen and nothing regarding the reconciliation of the bill that is now going to be more than what it was suppose to be due to no error on our side.
Conclusion....after talking to about 7 people only one really seemed to try and help but will at this stage not recommend Rain to anyone.
1. Nobody phoned me after this review was placed.
2. I phoned on Friday night and was promised a call back by 19h30 - never received that.
3. I phoned on Saturday and again spoke to someone giving me remote working as an excuse for the delay in feedback.
4. His manager then phoned me back and we discussed matter. He gave me things to do and still could not resolve the matter.
5. I mailed him to inform him that it did not help. He responded to say he will escalate to a colleague.
6. Sunday we just received an email saying we are on the 19 hours package and will be pro -rated the monthly fee.
7. No reason provided as to what happen and nothing regarding the reconciliation of the bill that is now going to be more than what it was suppose to be due to no error on our side.
Conclusion....after talking to about 7 people only one really seemed to try and help but will at this stage not recommend Rain to anyone.
LB
Lyzette B's update13 Oct 2020, 11:48
Reviewer Update
Well just to report back...
1. Nobody phoned me after this review was placed.
2. I phoned on Friday night and was promised a call back by 19h30 - never received that.
3. I phoned on Saturday and again spoke to someone giving me remote working as an excuse for the delay in feedback.
4. His manager then phoned me back and we discussed matter. He gave me things to do and still could not resolve the matter.
5. I mailed him to inform him that it did not help. He responded to say he will escalate to a colleague.
6. Sunday we just received an email saying we are on the 19 hours package and will be pro -rated the monthly fee.
7. No reason provided as to what happen and nothing regarding the reconciliation of the bill that is now going to be more than what it was suppose to be due to no error on our side.
Conclusion....after talking to about 7 people only one really seemed to try and help but will at this stage not recommend Rain to anyone.
1. Nobody phoned me after this review was placed.
2. I phoned on Friday night and was promised a call back by 19h30 - never received that.
3. I phoned on Saturday and again spoke to someone giving me remote working as an excuse for the delay in feedback.
4. His manager then phoned me back and we discussed matter. He gave me things to do and still could not resolve the matter.
5. I mailed him to inform him that it did not help. He responded to say he will escalate to a colleague.
6. Sunday we just received an email saying we are on the 19 hours package and will be pro -rated the monthly fee.
7. No reason provided as to what happen and nothing regarding the reconciliation of the bill that is now going to be more than what it was suppose to be due to no error on our side.
Conclusion....after talking to about 7 people only one really seemed to try and help but will at this stage not recommend Rain to anyone.