Poor Customer service

I requested to downgrade my internet about a month ago, I was told a consultant would contact me, never happened.

A month later, well like a week before month end I receive an email saying that my internet will be downgrade, I immediately respond and say that they should not downgrade. The downgrade went ahead. I immediately upgrade again and it says it will upgrade. It is not the 2nd and my internet is still getting cut at 6.

On the system it says the migration will take plave on the 1st of Nov. It is no the 2nd and the is no migration!

I spend the whole of yesterday writing and emailing no one responded.

Its appaulling.