Poor customer service

We thought switching to rain would bring p us eace but it's been a nightmare. We got the R529 unlimited data deal ,we chose the package that comes with a router, we opted to pay on the 25th of each month.The internet is fine but its the company itself that it making our lives miserable. We always pay on the specified day but for the past 4 months we have been experiencing an internet disconnection around the 1st of the following month due to outstanding payment.We have to send m multiple emails and provide proof of payment several times for them to connect us again.. We have been losing around 5 days of internet monthly.. Even now, we don't have internet and we have paid for it and no one is helping,the calls are not being attended to and emails are ignored. I'm so angry at rain for your poor customer service. We're going to look at other alternatives because Wow we are not getting value for our money at all