Poor Customer Service, Bad quality of Service

I have been impacted since 10:45 today and it’s now 14:10 I call your customer service and when I ask they knew of the outage but no comms was sent out to your customers. I ask the agent if an ETA on restoration and he tells me none has been provided to them and no notes detailing what is going on is available on the system for him to help me.

He not able to help nor give me the information I need so I can plan ahead, I don’t understand what kind of service is that.

I am working from home, I had to switch to my Vodacom 3G and I have ran out of data. RAIN my supposed primary service provider is not able to help me not bothered to have a plan in place for when we call in. I could not even log the call via app or website as kept keeping an error hence calling in but still no support provided. But come month end you will billing me

Quite frankly since joining RAIN your connection in my area is not stable and I have shared this with your team, the tower is always offline when I inquiry and no comms is ever sent when such occurs.

I would not recommend this product/service to friends and family as when being on boarded we are promised heaven and earth but when we need help as we understand service degradations will happen, your team is not equipped to help nor do you have any sense of urgency even when venting via phone with your agents.