CA
Claudia A
1 reviews | Active since Jan 2021
18 Jan 2021, 12:52
Poor Customer Service
Hi, i have made several requests for someone to contact me regarding updating my banking details for my monthly debit order and other technical issues. Several months have gone by and i have not received so much as an email to say someone would call me. This month if my debit does not go off, i will be penalised by the connection being disconnected all because Rains customer service is pathetic.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
18 Jan 2021, 14:36G
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Mosa
Rain's reply18 Jan 2021, 14:36
Official
G
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Mosa
CA
Claudia A's updateReviewer Update
18 Jan 2021, 14:40***
I hope i will be contacted now
I hope i will be contacted now
CA
Claudia A's update18 Jan 2021, 14:40
Reviewer Update
***
I hope i will be contacted now
I hope i will be contacted now
CA
Claudia A's updateReviewer Update
18 Jan 2021, 15:19I received an email response now, totally unrelated and uninformative and this was my response:
"I complete the process of updating banking details but it does not update the detailsAlso, the router i am using is Cell C RTL31VWLT home router and the signal bar is always on 1 barNever have we ever been more than 2. The area that we live in shows that we have good coverage but we always on 1mb/500kbs upload/ download speedI am expected to pay for a service whereby i am hardly able to connect at any given time"
This is extremely frustrating!image.png 5.32 KB
"I complete the process of updating banking details but it does not update the detailsAlso, the router i am using is Cell C RTL31VWLT home router and the signal bar is always on 1 barNever have we ever been more than 2. The area that we live in shows that we have good coverage but we always on 1mb/500kbs upload/ download speedI am expected to pay for a service whereby i am hardly able to connect at any given time"
This is extremely frustrating!image.png 5.32 KB
CA
Claudia A's update18 Jan 2021, 15:19
Reviewer Update
I received an email response now, totally unrelated and uninformative and this was my response:
"I complete the process of updating banking details but it does not update the detailsAlso, the router i am using is Cell C RTL31VWLT home router and the signal bar is always on 1 barNever have we ever been more than 2. The area that we live in shows that we have good coverage but we always on 1mb/500kbs upload/ download speedI am expected to pay for a service whereby i am hardly able to connect at any given time"
This is extremely frustrating!image.png 5.32 KB
"I complete the process of updating banking details but it does not update the detailsAlso, the router i am using is Cell C RTL31VWLT home router and the signal bar is always on 1 barNever have we ever been more than 2. The area that we live in shows that we have good coverage but we always on 1mb/500kbs upload/ download speedI am expected to pay for a service whereby i am hardly able to connect at any given time"
This is extremely frustrating!image.png 5.32 KB
CA
Claudia A's updateReviewer Update
21 Jan 2021, 09:15I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's update21 Jan 2021, 09:15
Reviewer Update
I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's updateReviewer Update
21 Jan 2021, 09:18 I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's update21 Jan 2021, 09:18
Reviewer Update
I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's updateReviewer Update
21 Jan 2021, 09:18 I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's update21 Jan 2021, 09:18
Reviewer Update
I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's updateReviewer Update
21 Jan 2021, 09:18 I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's update21 Jan 2021, 09:18
Reviewer Update
I am sick and tired of Rains pathetic customer service!!! A few days ago i wrote a review about how i have been struggling with poor signal for months and also that i am trying to update my banking details.
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
I then received emails from a Wayne K who tried to assist me remotely but failed. He then suggested that i try various technical ways of establishing a better signal which failed. Firstly because i am not a technical person and secondly because whatever i tried simply did not improve the signal.
The were many emails exchanged and finally he just stopped messaging and the issue remained unresolved.
In all these emails between us i continuously asked about why i was unable to update my banking details and he deliberately did not reply to this when responding - he was blatantly ignoring me.
I am sick and tired of Rain and i have no other option but to take legal action if these issues are not resolved TODAY!!!!!
CA
Claudia A's updateReviewer Update
21 Jan 2021, 09:43IS ANYONE GOING TO REPLY TO ME!!!!!!
CA
Claudia A's update21 Jan 2021, 09:43
Reviewer Update
IS ANYONE GOING TO REPLY TO ME!!!!!!