Poor customer service

But I requested a call back morethan 5 times today but nkne happened

Poor customer service I received from the agent who answered my call. He also asked me if I still need him to assist me and dropped the phone in my ear. And my internet is not connected

S/N:RAKHZAB8NC***

Macy Shalas

So YOU'LL BE IN TOUCH UNTIL THE MATTER IS RESOLVED? THEN IN THE MEANTIME I SHOULD BE BUYING DATA WHILE I PAID R595 that has no use to me? Cause none of the products I received are productive to me. I am so disappointed in this customer service whereby I have to make payment for the service that is not rendered. Poor customer service at it's best

Am I the one who requested you to send the router where there's no coverage? It's you're consultant who said my area is covered. So should I keep on spending moneywhile you have my money. Let the person who comes for collection come with my MONEY

You've been in my account like you're router is working, now that you're router is not working it's a hustle to refund my money while you took it in a blink of a eye

Then in the mean time what must I do? Am I the onewho said there's coverage in my area? Or is it you customer service agent? Didyou train them to mislead customer? Or to do false sales? Cause you didn't just waist my time you also jeopardized my budget. I paid R595 yet I'm still spending more buying data and to you is understanding my frustration no youdon't if the tables where to turn will you be ùnderstanding? Cause the minute you're none working router was delivered you didn't even bother to check if the connection was fine but went straight to my account to debit the money without confirming if the connectivity is fine. You're customer service is poor in so many levels

Yet I must use a data for your courier to come and collect ur router while u called me when it was delivered. Wpnders shall not end actually u are running a ****ming business