Poor customer service and technical support.

Last week Friday I received my Rain one package with my two 4G mobile SIM cards, on receiving the I started the process of porting my Telkom number to Rain's network, during the course of the weekend I received messages from Rain and Telkom that my porting process is complete, on both SIM cards. But still to this day, almost a week later, I still can't make or receive phone call on any of the two SIM cards.

From Monday till today, almost a week late, I have lodged tickets concerning this matter and to this day, I haven't received any news concerning this matter or any changes to the situation of being unable to call.

I have ensured that there is more than one way of contacting me, except calling and I myself is unable to call due to my porting issues.

I am very disappointed in the service I have received till this point, and it makes me wonder how Rain treats its existing customers.