poor customer service and taking extra deductions from your account. Be scared, be really scared.

Rain deducted a double payment from my account after changing some details on my profile. I have lodged a complaint on the 3rd of December, no reply. Today i send Rain a message on facebook and they responded, can you believe it? So no joy yet, cannot pickup the second deduction apparently, but first deduction....no problem, easy peasy. Now they want a bank statement for December....we are currently in December so not going to happen. The first company i have ever dealt with that wants a bank statement. Any who, cancelling the 4g.