Poor customer service and reception.

Hi,

For 2 weeks your signal tower has been down. I have sending emails upon emails for 2 weeks to your company and I've only had 2 people call me. One person that promised to get back to me if I emailed him but he never kept his promise. Another girl that said she will try to contact me back but never did. I had 1 agent of yours call me, missed her first call but on the 2nd call, I answer, I say hello so many times and I get hunged up on.

I was told your signal tower is down. I hardly used your service since you have been down in my area for half a month so why must I pay for a full service if I've been treated poorly and my reception is next to nothing. I hardly used data.

I was first told that it would take up to 12 to 72 hours for an engineer to repair the signal tower, this was a conversation 2 weeks ago. Beginning of this week I was told you have tons of towers that need to be repaired but your staff could not tell me when the tower will be fixed. Pathetic service. I'm 2 weeks down, I've been a loyal happy customer and always complemented your service and told friends and family to join. I want 2 simple things, I don't want to pay a full 250.00 for this experience and I want the tower fixed since I'm a customer who should be using your services.

I'm disgusted that no engineer has fixed the tower in my area for 2 weeks, I'm disgusted your staff have no idea when an engineer will come to fix the signal tower.

So far my signal has either be no connection or 1 bar of signal on my phone, Telekom on my phone has full signal. So how the heck is the signal tower critical.