Poor customer service and no connectivity

I have no network connection since 6pm. We had load shedding from 4pm to 6pm and since the electricity has been restored, I can't access the internet. The router 5g light is yellow and I have been trying to call the customer care number since 6pm, and its already 8pm. The customer service from Rain is appalling. I even sent an inbox message on the Facebook page and no response. I am paying for internet connection and not getting it, especially after load shedding. I want my premium adjusted as I pay full and expect 100% connectivity. Failure to adjust my premium will result in me canceling my subscription. How do we get service from Rain after hours? I rely on internet connectivity for my kids to watch TV and for my wife and I to work. Are you doing anything about ensuring that there is connectivity during and after load shedding as the case with Fibre?