BC
Boitumelo C
1 reviews | Active since Jul 2020
25 Jun 2024, 19:41
Poor customer service and network connection
This will be my second time writing a review about Rain. They have the worst customer service. You can’t get ahold of them via call. It has been almost three weeks that I am struggling with my network and am not getting any assistance I even commented on their facebook page and dm on messenger but nothing. Rain do better if you want to keep your customers
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
25 Jun 2024, 19:44Hi Boitumelo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply25 Jun 2024, 19:44
Official
Hi Boitumelo,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
BC
Boitumelo C's updateReviewer Update
28 Jun 2024, 21:31Still no assistance I have been trying to call and have been sending DMs. Can you assist or just cancel the ****** subscription. This is frustrating!!!!!!!
BC
Boitumelo C's update28 Jun 2024, 21:31
Reviewer Update
Still no assistance I have been trying to call and have been sending DMs. Can you assist or just cancel the ****** subscription. This is frustrating!!!!!!!
BC
Boitumelo C's updateReviewer Update
29 Jun 2024, 08:52Good day
Your system may show that it is running smoothly but on my side I still experience a network that keeps on buffering every 5 minutes. I will refresh and give feedback in due course. I am extremely dissatisfied with your customer service!!!
Your system may show that it is running smoothly but on my side I still experience a network that keeps on buffering every 5 minutes. I will refresh and give feedback in due course. I am extremely dissatisfied with your customer service!!!
BC
Boitumelo C's update29 Jun 2024, 08:52
Reviewer Update
Good day
Your system may show that it is running smoothly but on my side I still experience a network that keeps on buffering every 5 minutes. I will refresh and give feedback in due course. I am extremely dissatisfied with your customer service!!!
Your system may show that it is running smoothly but on my side I still experience a network that keeps on buffering every 5 minutes. I will refresh and give feedback in due course. I am extremely dissatisfied with your customer service!!!
BC
Boitumelo C's updateReviewer Update
04 Jul 2024, 19:05Good day
Thank you a technician came on Tuesday to install one on the roof… Unfortunately it has gone from bad to worse. There is no signal at all upstairs and it is not connecting to other devices. The ones that were able to connect it just keeps on buffering. May you please send him back. I have been using your product for more than 2 years if I am not mistaken and it is my first time experiencing such difficulties. I will have to result in having to cancel my subscription as I see no point in using something that is giving me problems.
Thank you a technician came on Tuesday to install one on the roof… Unfortunately it has gone from bad to worse. There is no signal at all upstairs and it is not connecting to other devices. The ones that were able to connect it just keeps on buffering. May you please send him back. I have been using your product for more than 2 years if I am not mistaken and it is my first time experiencing such difficulties. I will have to result in having to cancel my subscription as I see no point in using something that is giving me problems.
BC
Boitumelo C's update04 Jul 2024, 19:05
Reviewer Update
Good day
Thank you a technician came on Tuesday to install one on the roof… Unfortunately it has gone from bad to worse. There is no signal at all upstairs and it is not connecting to other devices. The ones that were able to connect it just keeps on buffering. May you please send him back. I have been using your product for more than 2 years if I am not mistaken and it is my first time experiencing such difficulties. I will have to result in having to cancel my subscription as I see no point in using something that is giving me problems.
Thank you a technician came on Tuesday to install one on the roof… Unfortunately it has gone from bad to worse. There is no signal at all upstairs and it is not connecting to other devices. The ones that were able to connect it just keeps on buffering. May you please send him back. I have been using your product for more than 2 years if I am not mistaken and it is my first time experiencing such difficulties. I will have to result in having to cancel my subscription as I see no point in using something that is giving me problems.
BC
Boitumelo C's updateReviewer Update
04 Jul 2024, 20:06How do I send a screen shot of an error? The only thing that happens is that my network keeps jamming and the devices loose signal. Also like I said the is no signal upstairs in the house. It is only working downstairs. The previous router could connect devices upstairs and downstairs. May you please send someone to come and have a look at this. Other bedrooms are upstairs and we can’t be in the living area the whole day to try and get a connection!
BC
Boitumelo C's update04 Jul 2024, 20:06
Reviewer Update
How do I send a screen shot of an error? The only thing that happens is that my network keeps jamming and the devices loose signal. Also like I said the is no signal upstairs in the house. It is only working downstairs. The previous router could connect devices upstairs and downstairs. May you please send someone to come and have a look at this. Other bedrooms are upstairs and we can’t be in the living area the whole day to try and get a connection!
BC
Boitumelo C's updateReviewer Update
11 Jul 2024, 21:32Good day
No technician has come to date. Still experiencing horrible connection. I want to cancel my.
No technician has come to date. Still experiencing horrible connection. I want to cancel my.
BC
Boitumelo C's update11 Jul 2024, 21:32
Reviewer Update
Good day
No technician has come to date. Still experiencing horrible connection. I want to cancel my.
No technician has come to date. Still experiencing horrible connection. I want to cancel my.