Poor customer service and network connection

I have been without internet since that week Thursday, I tried calling them from Friday however their phone was not going through, I only got lucky Sunday late, I spoke to precious, she did not give the ref number , I called again spoke to Mzwandile Khumalo, the guy was not of any help, instead he was rude, I then spoke to Karabo who took me through the whole process , unfortunately we did not succeed,however his service was on point, he promised to escalate the matter to the technician tea, which he did, however I did not get any response to them, I then called again on Monday(09/08/2021) I spoke so some lady I forgot her name, she promised to make my query urgent which she did, i called again spoke to Lerato she confirmed that it is urgent, she send me an email with screening questions which I made it clear that I do not have access to my emails mainly because I do not have internet connection. I then responded to their email today around 8:00, aow No respond . I took it upon myself to follow up, then I was told that they are only forwarding my screening questions to Technician department by the and that was 11:00, I was also told that they cannot send a technician to my house today as I responded to their screening questions today , I will have to wait for another 24 to 48 hours before they can confirm with me as to when the technician will be sent to my house. my relationship with rain ends today, I cannot be paying R699 for such a poor service , I refuse.