Poor customer service and management

Good day, I have sent Khesani the bank statements showing that payment has always been made. He never came back to me regarding that. The issue here is that I changed payment date from the 25th to the 1st and you guys double billed me for that even though your consultant did the changed with me telephonicaly. This is blatent theft now. My bank statements are there with you and you have failed to even contact me after I sent those.

This is not correct and you are now misleading.every month on or around the 25th I pay my invoices. Your issue is that on the 25th Septe(10 days late) mber I called to notify that payment would be late and asked that future payments be made for the 1st of each month thereafter. I payed the 25th September payment on the 5th October meaning the next payment would be 25th and the October t the consultant had changed future deduction to the 1st as requested. This is where I Ave been double billed. If I had kept paymentdates to the 25th each month then none of this would have happened hence I was even happy to send bank statements. Your consultant stated a new billing plan when all I asked was for date changes from 25th to the 1st.iv been with you guys for a year and always have issues when I change the plan or payment date in this instance

Where are your offices? I have been ignored by your management for a month till they want to deduct even though they haven't sorted out the billing issues I complained about. Even now you sit there and lie about something iv sent you proof off. You havnt cared to call me, don't mind this platform as it shows your dodginess, unfortunately I do need to be reconnected before looking elsewhere for a different supplier. Yu have my number yet havnt called still and your phones go unanswered for up to 30min at a time at another cost to me

on the 5th of october i made a payment for the outsatnding payment meant to be made on the 25th september for august invoice ,meaning my next payment would be 25th 0ctober for september invoice meaning september invoice was not outstanding