Poor customer service and laughable internet speeds

We've been experiencing absolutely terrible internet speeds since Thursday 17 June. Rain's advice is literally 'turn it off and back on' and then they stop replying.

We created the 3rd ticket this morning, and just got the generic 'we'll get back to you asap' reply.

No reason as to the garbage speeds.

We used to get between 10 and 15mb up (we've been using rain for many years) now we're getting 1mb up if we're lucky.

My husband relies on our Rain internet to be able to work from home during this trying time, and we've never had issues like this outside of load shedding. My husband is struggling to do his work, and cannot join any video calls or meetings due to the poor upload speeds.

This is literally putting our livelihood in danger, and Rain does not seem to care at all. How long will it take them to actually acknowledge that there is a problem?!