Poor Customer Service and Lack of Internet Connectivity

My experience with Rain has been extremely disappointing. It's been over two weeks since I lost my internet connection, and despite multiple calls to their customer service, the issue remains unresolved.

Initially, I contacted them to update my email address and contact number because their app doesn't allow for such changes. Despite promising to update my details and issuing a reference number, nothing has been done.

I have been faithfully paying my bills every month, yet Rain has failed to deliver on their end of the bargain. The agent I spoke to assured me that my issue would be escalated and resolved promptly, but that has not been the case.

As someone who works from home, not having internet access is more than an inconvenience—it's impacting my ability to do my job effectively. Now, I'm forced to spend additional money and time to visit their office just to try and get this sorted out.

Overall, my experience with Rain has been frustrating and unprofessional. Their lack of responsiveness and failure to resolve basic issues reflects poorly on their customer service and reliability. I would not recommend Rain to anyone looking for a dependable internet service provider.