Poor customer service and incorrect billing

I they don’t deserve a single star

Poor customer service. I’ve been struggling with billing since I downgraded my plan. They kept debiting me incorrect high amount. I decided to cancel my acc due to these inconsistencies and to date my account is not cancelled and I can see they keep adding money that I owe even though I am not connected to their network and stopped using it months ago.

You call their call centre an inaudible agent picks up and as soon as you tell them that’s you can’t hear them they put you back on hold until the line drops. Mind you, we are using our own airtime to call and end up not getting help.

I regret using Rain services, what a headache.