Poor Customer Service and Ignored Requests

I lost one of my Rain SIM cards and have repeatedly requested a SIM swap through the Rain app, but my requests have been ignored. It seems they blatantly disregard SIM swap requests.

However, if you miss a payment, they are quick to call or remind you to settle it. This gives the impression that they are only interested in collecting payments rather than providing proper customer service. Trying to reach their call center is an absolute nightmare.