Poor Customer service and failure to resolve a technical problem.

Since last year I have experienced network problems and contacted Rain for assistance.I was instructed to perform troubleshooting steps, which did not resolve the issue. I have sent emails and made phone calls to Rain, but the issue was not addressed. At the end of December 2024 I decided not to pay for the service due to the ongoing problems. Rain switched off my service, and I requested assistance in early January about the network issue so that I can make the payment once my complaint has been resolved. I was promised a callback, which never occurred. At the end of January my account was double-debited, and Rain provided a lame excuse for the error. Mind you I have been the one who is constantly reaching out to Rain, following up on them. I just spoke to this lady for over an hour now requesting for her line Manager, and she said that she has logged a call back, I refused to hang up till the manager calls me back and guess what?! I waited and nothing happened. I am so disappointed by how they treated me!2 This issue with Rain is a classic case of poor customer service and a failure to resolve a technical problem.