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JL
Janine L

1 reviews | Active since May 2012

14 May 2026, 17:26

Poor customer service and empty promises

We received a new 101 G5 box on Monday the 11th of May,and they said it would be activated in 24 hour's and we on Thursday the 14th and our Internet is still not active.Rain help desk promised that we would have internet last night on the 13th but when we got home now it's still not up and running.

0
Replies (7)
Rain
Rain's reply14 May 2026, 17:37
Official
Hi Janine 

 Thank you for bringing this to our attention. We're sorry to hear this has been your experience.

 We’re looking into your connection query and will reach out with an update.

 Regards,
rain.

JL
Janine L's update14 May 2026, 17:53
Reviewer Update
More empty promises
JL
Janine L's update14 May 2026, 19:39
Reviewer Update
It's been escalated further since Monday and we are still not sorted to having Internet to watch any TV
JL
Janine L's update14 May 2026, 20:49
Reviewer Update
,🤐🤐😡😡
JL
Janine L's update14 May 2026, 21:52
Reviewer Update
Still No HELP going for day 5 without Internet
JL
Janine L's update15 May 2026, 19:40
Reviewer Update
Sent
JL
Janine L's update15 May 2026, 19:43
Reviewer Update
In 5 days no technician has contacted me what so ever. Why are we struggling to get the new box connect. We received the replacement and all detail has been given over and over