Poor customer service and delayed delivery rain 101 wifi

Poor Customer Service and Delayed Delivery of Poor service and delayed rain wifi 101 Yo the Rain Customer Service Team,

I am writing to express my deep dissatisfaction with the customer service I have received regarding my Rain 101 Wi-Fi order, which I placed on the 25th of March. I was initially informed that my order would arrive within working days, but that has not been the case.

Since then, I have made multiple calls to follow up on my order. On Friday, I was given a transport number to call, and when I did, I was told to wait until Tuesday for delivery. When I called again today, I was told that the delivery would be on Friday. I explained that I had been told Tuesday, and the consultant I spoke to was very rude and unhelpful. Shortly after that, I received a call from the transport team, who then told me to expect delivery on Monday.

I have been trying to get clarity on my delivery since Tuesday, March 25th, and during this time, I have spent over R200 on phone calls, not to mention the additional cost of data for myself and my family, which I had to purchase while waiting for the Wi-Fi.

This level of service is unacceptable, and I am extremely disappointed by both the lack of communication and the unprofessional behavior I have encountered. I expect better from a company like Rain and request an immediate resolution to this matter, along with a clear explanation of why my order has been delayed and why I was provided with conflicting information by your staff.