Poor customer service and cheats.

Item: Rain
Rating: 1
Author: Candy M

It's a struggle for them to reconnect my wifi only because I changed payment date, now they want me to pay again to reconnect me, it's even showing from their side that I made a payment but still they can't help.

Helpful (0)

Replies (2)

Rain's replyOfficial

06 Dec 2024, 16:35

Hi Candy,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply06 Dec 2024, 16:35

Official

Hi Candy,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Candy M's updateReviewer Update

06 Dec 2024, 19:58

So that means I have to pay twice just because I only changed payment date?

Candy M's update06 Dec 2024, 19:58

Reviewer Update

So that means I have to pay twice just because I only changed payment date?