XM
Xantilomzi M
1 reviews | Active since Jun 2023
07 Jun 2023, 15:14
Poor Customer Service
rain South Africa have been sending you messages concerning the network issues I have been having. No-one has called or attended to my issues. Please resolve this issue ASAP. Have been asking to be connected to the nearest tower to me that is 0.54km away from me bit instead I am still connected to a tower 1.7km away from me. Please make this make sense to me
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Jun 2023, 15:25Hi Xantilomzi M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply07 Jun 2023, 15:25
Official
Hi Xantilomzi M,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
XM
Xantilomzi M's updateReviewer Update
18 Jul 2023, 08:56I have been requesting call back through your whatsapp line still haven't received any call and still dealing with network being throttled. have sent messages on your facebook messenger no one has taken their time to assist me. Logged a ticket on your App but still no response. Are you guys tired of assisting Customer please advise us as customers to seek alternate ISP's we deserve better services for the payments we make
XM
Xantilomzi M's update18 Jul 2023, 08:56
Reviewer Update
I have been requesting call back through your whatsapp line still haven't received any call and still dealing with network being throttled. have sent messages on your facebook messenger no one has taken their time to assist me. Logged a ticket on your App but still no response. Are you guys tired of assisting Customer please advise us as customers to seek alternate ISP's we deserve better services for the payments we make
XM
Xantilomzi M's updateReviewer Update
18 Jul 2023, 09:47While you're busy debating who should respond to the above please do get your cancelation team to give me a call, I am tired of dealing with angry service consultants and not getting any resolutions to any of my issues.
XM
Xantilomzi M's update18 Jul 2023, 09:47
Reviewer Update
While you're busy debating who should respond to the above please do get your cancelation team to give me a call, I am tired of dealing with angry service consultants and not getting any resolutions to any of my issues.