POOR CUSTOMER SERVICE

Item: Rain
Rating: 1
Author: James W

I was told that my package would come in 1-3 days, its been a week now and still no response from rain. Ive gotten about 5 or 6 tickets and no rsponse. They say they will contact you within 24 hours but they dont. I have not gotten a single response back.

Helpful (0)

Replies (1)

Rain's replyOfficial

23 Feb 2021, 11:32

Good morning James.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket linked to the email address you provided in the review please visit our website and open a ticket so that we can assist you or if you have an open ticket please send it to me so I can escalate them so that you can get help as soon as possible.

Stay safe.

Regards
Mosa

Rain's reply23 Feb 2021, 11:32

Official