AB
Adri B
1 reviews | Active since Feb 2023
04 Mar 2025, 16:30
Poor Customer Service
I am now battling for 4 months to get hold of this company to review my account, as every single month I am billed double. There is no street address where I can go and speak to a person, every month I speak to a consultant who escalates the inquiry, I am not getting any response
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Replies (2)0
Replies (2)
Rain's replyOfficial
04 Mar 2025, 18:44Hi Adri,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in contact soon.
Regards,
rain.
Rain's reply04 Mar 2025, 18:44
Official
Hi Adri,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in contact soon.
Regards,
rain.
AB
Adri B's updateReviewer Update
04 Mar 2025, 19:19Thank you Bongekile, it is sad that I had to go through these lengths to get customer service. I am looking forward to see next month's statement. However you did assist in a timely manner after my review, I truly appreciate that my problems are solved, you deserve the credit for that.
AB
Adri B's update04 Mar 2025, 19:19
Reviewer Update
Thank you Bongekile, it is sad that I had to go through these lengths to get customer service. I am looking forward to see next month's statement. However you did assist in a timely manner after my review, I truly appreciate that my problems are solved, you deserve the credit for that.